Stephen is a seasoned qualitative and quantitative UX researcher, having spent nearly twenty years providing strategic guidance to Fortune 100 clients on their most ambitious new products and services. With baseline expertise as an innovative designer and engineer, he always brings a balanced perspective to his research, evaluating user behavior from both practical and aesthetic viewpoints. His strategic insights have helped launch and refine industry-defining services such as video sharing, e-commerce, and mobile banking.

Stephen holds Bachelor’s Degrees in Mathematics and Systems Engineering from UCLA, with post-graduate work in Electrical Engineering and Statistics at Loyola Marymount University. Prior to foundational qualitative research for Time Warner Cable (now Spectrum), he was a ground-breaking designer and developer on first-generation streaming media and targeted advertising systems, providing his clients with insights into how consumers adapt to swiftly changing products and new business models. By 2010 he found his calling in user experience research, thereafter conducting hundreds of studies and providing actionable guidance for clients such as Meta, Amazon, Citibank, Disney, Centene, McDonald’s and Lego.

Stephen’s latest research interests include mixed method techniques for consumer electronics studies, geographical/geofencing applications, and brain-computer interfaces. He has presented papers in the US and abroad on uses of technology in research, along with white papers and findings on emerging media studies. He holds eleven patents on innovations ranging from human-computer interaction to data mining for advertising.

When he’s not working, Stephen enjoys the bucolic surroundings of his home on Orcas Island, Washington, where he immerses himself in hiking, cooking, and the local arts scene – while also somehow finding time to help his wife raise two ridiculously accomplished daughters.